FAQ – Frequently Asked Questions

Shipping

How long does shipping take?

United States
Standard: 10–15 business days (Free)
Expedited: 6–10 business days ($20 USD)

Canada, Europe & Australia
Standard: 7–15 business days (Free)
Expedited: 5–7 business days ($20 USD)

Other Countries
Standard: 15 business days (Free)
Expedited: 7 business days ($20 USD)

Delivery times are estimates and may vary due to customs or local carrier delays.

Tracking details will be provided once your order ships. For more info, visit our Shipping Policy.

How can I track my order?

We provide tracking numbers for all shipped items. Track via the order details or at this website: 17track.

Is my order insured during shipping?

If you purchase shipping insurance, and receive the product with no issues, you can contact customer service to request a full refund of the insurance cost.

Return

What is the return policy at Gentking?

Gentking offers a 10 Nature Day Warranty on all products with 100% satisfaction guarantee.

How should I handle a return if I’m dissatisfied?

Please follow our return instructions instead of refusing the package.

Why should I not refuse the package for a return?

Refusing the package may delay returns or incur extra fees.

Refund

What is your refund policy?

Read our refund policy here. Once refunded, your card provider generally takes 3–5 business days to apply the credit.

How to start a return

Click our Return and Exchange Center and provide your reason. Our support team will assist you shortly.

Product

Do you offer rental services?

We currently do not offer any rental services.

Do you offer custom services?

We currently do not offer custom services.

I don't know how to choose my size.

Refer to the size chart on the product page. For more help, watch our measurement guide: How to measure | Gentking.

Why can't I choose the size of my pants?

Some products are sold as sets with predefined size combinations.

Regular or Long

We only sell “Regular”. If you need “Long”, consider one size up (e.g. 40L = 42R, 42L = 44R).

Other

How can I purchase insurance for my order?

Purchase shipping insurance on the cart page for maximum protection.

What should I do if I don't need the product after it has shipped?

Once shipped, we cannot cancel. After delivery, initiate a return via the Return Center. Do not refuse delivery.

Any question?

If we haven’t answered your question, please contact us:
Email: service@gentking.com

MONEY BACK GUARANTEE

Money back guaranteed no questions asked. T&Cs apply*